Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened  and in its original packaging. We also cannot accept the return of items which were received in the appropriate condition and then opened, also need the receipt or proof of purchase.   


To start a return, you can contact us at info@purelifevitamins.co.uk. If your return is accepted, send your item to 73 Hope Park, Bromley, BR1 3RG.

You will need to pay the postage costs to return the item back to us.  These costs will not be refunded .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.